Returns & Exchanges
At T-Rex Ultra 2, we stand by the durability of our electronics and offer a 30-day window for returns or exchanges on all hardware. Items must be returned in their original packaging with all included accessories to qualify for a full refund.
Initiate Request
Visit our online returns portal and enter your order number and email address to start the process.
Print Shipping Label
Once approved, download and print the prepaid shipping label provided via email and securely attach it to your package.
Ship Item
Drop off your package at any authorized carrier location and ensure you receive a tracking receipt for your records.
Quality Inspection & Refund
Our technicians will inspect the device upon arrival, and your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing